Privacy Policy

Last updated: May 2026

Introduction

The Ayurveda Shop Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or make a purchase from our website: https://theayurvedashop.co.uk.

Who we are

The Ayurveda Shop Ltd
Company Registration Number: 11230695
VAT Registration Number: 443 9639 62

Registered Office:
3 Rowan Lane
Skelmersdale
Lancashire
WN8 6UL
United Kingdom

What this policy covers

This Privacy Policy applies to the personal data we collect when you:

  • Visit our website;
  • Create an account;
  • Place an order;
  • Subscribe to our newsletter;
  • Contact us by email, telephone or contact form;
  • Participate in promotions or surveys;
  • Interact with us through social media.

This policy has been prepared in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and other applicable UK privacy laws.

Your rights

Under UK data protection law, you have the right to:

  • Be informed about how your personal data is used;
  • Access the personal data we hold about you;
  • Request correction of inaccurate information;
  • Request deletion of your personal data in certain circumstances;
  • Restrict how we process your personal data;
  • Object to certain types of processing;
  • Request transfer of your data to another organisation where applicable;
  • Withdraw consent where processing is based on consent.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office.

ICO website: https://ico.org.uk

Information we collect

We may collect and process the following information:

Information you provide

  • Name;
  • Billing and delivery address;
  • Email address;
  • Telephone number;
  • Account login details;
  • Order history;
  • Product reviews and comments;
  • Information provided when contacting us.

Information collected automatically

When you visit our website, we may collect:

  • IP address;
  • Browser type and version;
  • Device information;
  • Pages viewed;
  • Time spent on pages;
  • Referral source;
  • Website usage data.

Payment information

Payments are processed through secure third-party payment providers. We do not store full payment card details on our servers.

How we use your information

We use your personal information to:

  • Process and fulfil orders;
  • Deliver products and services;
  • Manage customer accounts;
  • Respond to enquiries and customer support requests;
  • Send order confirmations and delivery updates;
  • Improve our website and customer experience;
  • Detect and prevent fraud;
  • Comply with legal and regulatory obligations;
  • Send marketing communications where you have consented to receive them.

Lawful basis for processing

We process personal data on one or more of the following lawful bases:

Contract

To fulfil orders and provide services requested by you.

Legal obligation

To comply with legal requirements such as tax, accounting and consumer protection laws.

Legitimate interests

To improve our services, maintain website security and operate our business effectively.

Consent

Where required by law, such as for email marketing communications and certain cookies.

Marketing communications

If you subscribe to our newsletter or opt in to receive marketing communications, we may send you information about:

  • New products;
  • Special offers;
  • Educational content;
  • Company updates.

You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

We will never sell your personal data to third parties for marketing purposes.

Cookies

Our website uses cookies and similar technologies to:

  • Ensure the website functions correctly;
  • Remember your preferences;
  • Analyse website traffic;
  • Improve performance and user experience.

You can manage cookie preferences through your browser settings. Some website features may not function correctly if cookies are disabled.

For more information, please see our separate Cookie Policy.

Sharing your information

We may share your information with trusted third parties where necessary, including:

  • Payment service providers;
  • Delivery and courier companies;
  • Website hosting providers;
  • IT and technical support providers;
  • Email marketing platforms;
  • Professional advisers including accountants and legal advisers;
  • Government authorities where legally required.

All third parties are required to protect your personal data and process it in accordance with applicable data protection laws.

International transfers

Some service providers may process personal data outside the United Kingdom.

Where personal data is transferred internationally, we take appropriate measures to ensure it remains protected, including the use of approved contractual safeguards where required.

Data security

We implement appropriate technical and organisational measures designed to protect personal data against:

  • Unauthorised access;
  • Accidental loss;
  • Misuse;
  • Disclosure;
  • Alteration;
  • Destruction.

However, no method of transmission over the internet can be guaranteed to be completely secure.

Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

  • Providing products and services;
  • Meeting legal, accounting and tax obligations;
  • Resolving disputes;
  • Enforcing agreements.

When information is no longer required, it is securely deleted or anonymised.

Third-party websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to read the privacy policies of any websites you visit.

Children’s privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page and will take effect immediately upon publication. We recommend reviewing this page periodically to stay informed about how we protect your information.

Contact us

If you have any questions about this Privacy Policy or your personal data, please contact:

The Ayurveda Shop Ltd
3 Rowan Lane
Skelmersdale
Lancashire
WN8 6UL
United Kingdom

Company Number: 11230695
VAT Number: 443 9639 62

Website: https://theayurvedashop.co.uk